Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision – To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.

Come and join the DBS community today!

DIT support, deliver and maintain a wide range of robotic and digital products for Defence. DIT’s products support users across defence and across the world, including Finance, Procurement, Payroll and HR, across Civilian and Military Services.

The DBS Automation Garage is looking for a Programme Delivery Manager to lead the delivery team responsible for developing and maintaining Public Facing Services on Gov.uk who will be responsible for, but not limited to:

• Building and maintaining teams, ensuring they are motivated, collaborating and working well;
• Working closely with Government Digital Services (GDS) teams to support the delivery of new services and change;
• Identifying obstacles and help the team to overcome them focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of Public Facing Services on Gov.uk.
• Coaching and mentoring both team members and others to apply the most appropriate Agile and Lean tools and techniques to deliver against the GDS Service Standards.
• Managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales.

Key Responsibilities:

• Overall responsibility for monitoring, co-ordinating, consolidating and driving the programme to delivery within time, cost, quality parameters.
• Overall responsibility for ensuring time, cost, quality and content of delivery for DevOps changes on the Product Backlog
• Overall responsibility for the integrity of the Live System supporting Gov.uk services.
• Ensure the Automation Garage is funded and business cases are issued for approval in a timely manner;
• Build and maintain close working relationships with senior stakeholders both internal and external to DBS and wider community, ensuring they are regularly updated on progress;
• Work collaboratively with the Service Owner and other AG Grade 7s, wider AG Team, and its customers to ensure needs and concerns of users and the business are technically addressed as part of AG’s outputs.
• Work with Service Owner, Architects and other Programme Managers to help set the strategic direction for AG.
• Overall responsibility for Finance and Resource recording and cost tracking
• Ownership and regular review of External Support resource utilisation
• Responsible for management of Senior Delivery Managers within the AG;
• Be an advocate and enthusiast for all service offerings of the Automation Garage in order to expand the Garage’s customer base;

• Experience of Government Digital Services (GDS) Ways of Working
• Proven track record of delivery applying Agile principles
• Good planning, problem solving and organisational skills
• Excellent communication skills, including verbal and written
• Able to influence others, including those outside of your direct working relationships
• Strong motivational skill
• Excellent interpersonal skills
• The ability to meet targets and deadlines
• Ability to work collaboratively and apply feedback
• Has a deep knowledge of and leads on a range of Agile and Lean tools and techniques, with an ability to coach within and outside of their team
• IT literate, including in-depth knowledge of the Microsoft Office suite

Contact point for applicants