Grade and Salary: Grade 5 (£26,038-£30,505)

FTE and working pattern: 35 hours per week ( 1 FTE, working a 5 over 7 working patterns + weekends included)

Purpose of Role: Actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by supervising the service, cleaning and provision of food and beverage arrangements and team members. Ensuring all events and outlets share the same high standards.

Summary of Key Duties and Responsibilities:

1. Direct Supervision of all front of house staff across all areas of the retail operation, delivered catering, functions and events

2. Prepare and manage staffing rosters within agreed parameters, agreeing additional staff needs with Mgr. : monitor constantly identifying problems and pinch points, taking action to address issues that arise due to staff illness or absence to ensure that service delivery, the customer experience and standards are always maintained.

3. Supervise the day-to-day operation of the EPOS system, completing audits, providing training and hands on oversight of staff and operators. Identifying and addressing issues and training needs

4. Record and report monthly agency /overtime use and reasons for any variances against agreed staffing.

5. All administration relating to uniforms, time sheets, staff leave, PDR, recruitment, training, grievance and complaint resolution appropriate to grade and level.

6. Compliance with HACCP. Ensure completion of General Assistant’s cleaning schedules, etc.

7. Return to work interviews

5. Health & Safety, COSHH, actioning and correcting unsafe practices.

6. Stock control and rotation of food products, waste management : monitoring stocks and highlighting issues well in advance in order that actions can be taken to mitigate losses.

7. Supervision of all cleaning, ensuring correct use of chemical, equipment and cleaning materials. Safe appropriate storage of such items

7. Supervision and maintenance of all equipment : crockery, cutlery, glassware, smallware’s, dishwashers, coffee machines etc. Proactively monitoring the state and quantity of items, overseeing pre-approved preventative and reactive maintenance, identifying shortfalls / issues in sufficient time in order that service delivery and the customer experience is not negatively impacted.

8. Participate and contribute to planning for future events etc.

9. Provide the service lead for events : working collaboratively to ensure service delivery standards are delivered, ways of working are constantly reviewed and upgraded and that all events are delivered to the required standard or above.

10. Role holder will be expected to be a designated driver to assist with event and catering deliveries both on and off campus

11. Other tasks and roles relevant and appropriate to this grade and general function not defined above but which may reasonably be expected of the post holder, grade and the development of the operation.

Education, Qualifications & Experience:

These are the criteria on which the short-listing and recruitment selection will be based.

Essential

Desirable

Organisation Name: Campus Services

About our School/Directorate and Team: Hospitality Services takes in Accommodation, Reception, Residential and Cleaning Services, Events and Catering, within the Catering function of Hospitality Services we ensure that we have catering outlets for both students, visitors and staff, ensuring we provide nutritious and cost-effective food for all. We ensure we have high standards of Customer Service, cleanliness and selection for all.

How to Apply

Applications with FULL CV (and Cover letter) can be submitted up to midnight (UK time) on Tuesday, 5th November 2024.

Shortlisting is anticipated 6th November 2024 and interviews are anticipated to be conducted w/c 11th November 2024.

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.